Spitz Southgate poor service and thinking from the staff

My name is Mamello Mkhize Spitz Southgate nonsense i bought a pair of lacoste R1500 the shoe was not manufactured correctly i take it back for exchange they told me that i washed the shoes so if you wash a sneaker should it get damaged in a month? and it was not washed we work hard for this money u selling quantity now just to make profit