Spitz Shoes Mall of Africa

Item: Spitz
Rating: 1
Author: Kgato K

Today i got a call from this no ********** from the lady by the name of Mellisa (Surname Unknown) as she claims to be the only one by that and she cannot give me her surname. The calls are recorded and the same conversation can be tested to detect the same. I also asked her to me feedback in writing and according to her she cannot do that as she is already giving it to me telephonically. If there is nothing to hide why not reduce the feedback to writing. The same can also be listen to as the calls are recorded. Regards Kgato Kanyane Dear Sir/Madam The email below has reference.(29070) As a card carrying customer for Kurt Geiger and loyal shopper for the brand I would really like to express my dissatisfaction with the product I bought recently at Mall of Africa(Tosoni ********** 10430). I bought the shoes for my son who is 15 years turning 16 in August but as per attached photo’s the sole is coming out at the back which cannot be described as negligence. I also bought polish to ensure that the shoes are well taken care (refer to the attached receipt). If I have to count from June 11 2016 till now he did not wear the shoes more than 15 times as this is not the only pair that he has at home, he is definitely not wearing the shoes during the week but only on weekend and sometimes. The issue in question here is not the money spend but the quality that money buys, how do I explain it ? 2nd… The concerning issues is the so called store manager Portia at the Mall of Africa who did not want to face but send the front liners to address the matter. She went on to take decision over the phone for something that she did not but told over the phone. Your staff does not even know your surname as if they are hiding something (Refer to the attachment with only PORTIA Store Manager). The issue raised here is about your brand and if not addressed properly from your store manager can tarnish your brand.

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