Spitz - Out of Touch with their Customers

I have an account complaint that I need resolution on.

The matter in question has been going on for over a year (since April 2020) and despite numerous exchanges of emails I have received no satisfaction to date.

I have written numerous emails to Spitz Customer services which have been deflected between Spitz, the RCS group, their accounts dept. and their collection agencies, one of whom is MBD.

Out of sheer frustration I have attempted to speak to someone in authority at their Head office, but I cannot establish contact with anyone on the two contact numbers (both cellphone numbers) provided by their representatives (purportedly available to handle account queries and complaints).

I keep getting "your call is important to us" and "please rate our service" but every call I make goes through an endless procedure of more of the above platitudes until...Blank...phone is cut off, or the line goes dead. It seems everyone is at home.

Spitz, RCS and their agents need a wake up call.

I hope this notification gets the attention of somebody in authority who has the ability to deal with this long overdue customer complaint. Dare I say "I'm not holding my breath".