Spitz do not care about Kurt geiger range

I bought a kurt geiger shoe at Spitz menlyn which had a factory fault. My friend who also bought the same shoe returned his after 8months and he was lucky that highveld spitz managed to exchange the shoe for him and I was not so lucky.

I have never dealt with a company that is poor when it comes to customer service like spitz. They told me to futsek to the nearest whole as they are not going exchange my shoes because the factory defects showed itself after 6months. They sell the shoes knowing very well the factory defects and they pray it must show itself after 6months so they don't exchange if you are lucky like my frine dtbeh replace for you. I dealt with Melissa at head office, such an arrogant person.

I don't see myself buying shoes at Spitz in future