Sinegugug and Fahiema

spitz is billing my account for no reason.I spoke to Snegugu in accounts and asked her to cancel my account because i m not willing to pay for the service and interest added on the account which was up to date. And she said it will take them 36days to cancel it but she wont be able to confirm it in writting.And i asked to speak to her senior which took them more than 30mins for them to come to the phone while i m using a cellphone .MY call to them took me more than 44min.I m really frastrated !!!!!!The are refusing to give us their full names saying they are not allowed .Time of the call 16.25