BD
Busi D
1 reviews | Active since Jan 2016
11 Jan 2016, 11:33
shoe removed on sale
So disappointed with Spitz.. On Friday the 8th of January 2016 I was at Spitz Rosebank branch. wanted to buy a shoe on sales only to find out I forgot my wallet When I went back on Sunday the 10th of January 2016 the particular shoe has been removed from the sale stock. I spoke to the store manager but she couldn't assist me, I even phoned the call centre, they also couldn't help me. all I want is that shoe I saw on sale and another pair as per the current sale in store.<br> <br> So disappointed.
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Spitz's replyOfficial
11 Jan 2016, 12:40Hello missdsa,
Thank you for your feedback.
As discussed in your prior call to our Customer Care call centre with regards this issue, an error had been made in terms of merchandise put on sale on the day of your first visit to the store, when you unfortunately had not remembered to bring your wallet with you.
This was rectified by the store and when you revisited the store two days later these shoes no longer were displayed as sale items.
We do however have a wide range of merchandise currently on sale which you may like to select from at any one of our stores.
Kind regards
Tric Stone
Consumer Liaison Manager
Thank you for your feedback.
As discussed in your prior call to our Customer Care call centre with regards this issue, an error had been made in terms of merchandise put on sale on the day of your first visit to the store, when you unfortunately had not remembered to bring your wallet with you.
This was rectified by the store and when you revisited the store two days later these shoes no longer were displayed as sale items.
We do however have a wide range of merchandise currently on sale which you may like to select from at any one of our stores.
Kind regards
Tric Stone
Consumer Liaison Manager
Spitz's reply11 Jan 2016, 12:40
Official
Hello missdsa,
Thank you for your feedback.
As discussed in your prior call to our Customer Care call centre with regards this issue, an error had been made in terms of merchandise put on sale on the day of your first visit to the store, when you unfortunately had not remembered to bring your wallet with you.
This was rectified by the store and when you revisited the store two days later these shoes no longer were displayed as sale items.
We do however have a wide range of merchandise currently on sale which you may like to select from at any one of our stores.
Kind regards
Tric Stone
Consumer Liaison Manager
Thank you for your feedback.
As discussed in your prior call to our Customer Care call centre with regards this issue, an error had been made in terms of merchandise put on sale on the day of your first visit to the store, when you unfortunately had not remembered to bring your wallet with you.
This was rectified by the store and when you revisited the store two days later these shoes no longer were displayed as sale items.
We do however have a wide range of merchandise currently on sale which you may like to select from at any one of our stores.
Kind regards
Tric Stone
Consumer Liaison Manager