Service

So today i went to spitz to get my item sorted out.I have been waiting for a hour to get it sorted when i was told its sorted and that the store was notified and the exchange will take place.The service i got at Clearwater mall is pathetic waited over a hour for the manager to figure out whats happening and what to do .Took them over a hour to check for the shoe if the have others in stock ,to check for my slip they didnt give to me when i purchased the item the manager remembered not giving me on and they still didnt give me a answer on whats happening and requested for a call back and left my item at the store.I waited to be contacted and i had to make means to call the store and they service was bad they didnt call to let me know if they have the shoe cant give me correct info on when ill get the shoe.The service i got from Clearwater mall Spitz was horrible cause under my understanding everything was sorted out and taken care off. No longer will i purchase any items them the store 1st the item tore now the bad service.