Return

<p>I bought a shoe from Spitz Promenade Mall branch sometime in May 2016 but the shoe broke after being worn only 3 times, then on Sunday 05.06.2016 I returned the shoe at Promenade but they didn't have my size on the same shoe and they looked from another branch and they found my size at Spitz Canal Walk store and they offered to request the shoe to be sent to Promenade but I said no they must keep it at Canal Walk I will go and do the exchange there as I didnt want to get my cash back. Shoe was set aside for me in Canal Walk but when I went yesterday to do the exchange I was told by Amanda that because the soe is faulty it needs to be returned at the store it was bought from (Promenade) which was a suprise to as I was told I can just go and exchange the shoe at any branch where I can get size. Now Im still sitting with a broken shoe as Amanda refused to exchange it for me, I fell that was an internal problem they could have sorted out between the 2 branches do the exchange and deal with which branch will be refunded with the money. Why should the internal fights affect me as a customer?</p>