POOR SERVICE BY CALL CENTRE CONSULTANTS

I am so disappointed with RCS Spitz, I made a payment online on the 1 of February 2015 and I was called a week later and told that I have not made any payment. I told the consultant that payment had been made, she me to fax my bank statement and my ID copy and gave me fax number, I faxed them. A week later I received another call and I was told I had not done payment, I explained the same story and even told the consultant that I have faxed the documents, she asked the number to which I faxed the documents and I ddnt have it, she said she won't be able to trace it and told me to fax it again. She gave fax number ***) and I faxed it again on the 4th of March, she told me that she will call the next day and she never called. I only had had been getting messages that I am behind with my payment, and I am not. WHAT I HATE THE MOST IS THAT MY REPUTATION IS BEING RUINED, I'm sure that you have been sending information to CREDIT BUREAU THAT STATE ME AS A SLOW PAYER.<br> <br>