Poor Service.

I bought shoes at Mall of the North store and I was given wrong size by sales person. The owner wore them once and started complaining that they are too tight after an hour. I complained at their Head Office and I was told to take them back since it wasn’t my mistake. The store Manager Gabriel told me with a very bad attitude that it’s not his problem that I was given wrong size. He said he won’t take them back since they were worn. He said I must be stuck with the R 2 400.00 shoes cuz I was careless with checking the size. Gabriel is so rude. He didn’t care that his head office said I must take them back. He said I must see to finish what to do with the shoes cuz mistake was not his. He can’t even held his own people accountable. I want Spitz to resolve this matter because there is no way I’ll be stuck with such expensive shoes with error made by their people. The service by Manager Gabriel was bad. This matter must be resolved urgently it’s been a month now.