1 reviews | Active since Sept 2015
<p>I bought a Carvela from Spitz in Gateway Mall. I used the shoe 5 times at most. While using it the entire threading from the corner opened up and the shoe tore due to that as i was walking. I got it for about 6 months now. I paid approximately R2000 for it. I'd expect a shoe that costs so much to be of good quality. I am greatly disappointed. I'd like someome from Spitz to contact me to arrange for the shoe to be exchanged for another as its still with the box and i still have the receipt. You can look at the shoe and even see it still looks brand new as it was hardly worn. I'm deeply saddened by this experience as i loved shopping at Spitz and assumed they had great quality products.</p>
Dear Mr Govender
Thank you for your feedback.
One of our Customer Care agents will make contact with you shortly to assist you with your query.
Kind regards
Tric Stone
Consumer Liaison Manager
Best regards,
Dear Mr Govender
Thank you for your feedback.
One of our Customer Care agents will make contact with you shortly to assist you with your query.
Kind regards
Tric Stone
Consumer Liaison Manager
Best regards,
Dear Mr Tric Stone (Customer Liason Manager). I only have one word for you... Olivier. The lady is one of the wonders of this world. You should thank her and give her a raise as she is the reason I'll still be spending around R20,000 a month at Spitz. She was quick and efficient, also showed empathy, which was amazing. She made sure I got a new shoe of my choice to the value of the old oneand it was hassle free. Thank you so much Olivier. You're AMAZING. I wish all customer care agents were as perfect as you
Dear Mr Tric Stone (Customer Liason Manager). I only have one word for you... Olivier. The lady is one of the wonders of this world. You should thank her and give her a raise as she is the reason I'll still be spending around R20,000 a month at Spitz. She was quick and efficient, also showed empathy, which was amazing. She made sure I got a new shoe of my choice to the value of the old oneand it was hassle free. Thank you so much Olivier. You're AMAZING. I wish all customer care agents were as perfect as you
Dear Mr Govender
Thank you so much for your feedback.
We are delighted your concerns have been addressed and that you are now completely happy with your shoes.
Please rest assured your feedback will be shared with Olivia.
Kind regards
Tric Stone
Consumer Liaison manager
Best regards,
Dear Mr Govender
Thank you so much for your feedback.
We are delighted your concerns have been addressed and that you are now completely happy with your shoes.
Please rest assured your feedback will be shared with Olivia.
Kind regards
Tric Stone
Consumer Liaison manager
Best regards,
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