poor customer service

Few weeks ago i visited Spitz in Midrand were i laybyed shoes 4me n my husband. A week later i was is Eastgate mall were i took pics of jnr range lacoste 4my sister n my son. I sent the pic to my sister who was in midrand with my son,ask her to go fit wat she like n my son too and i will shortly join them as i was leaving eastgate. On their arrival they were approched by Tlou the sales assistance. My sister showed the pic n explained to him that they would lyk to try shoes n that i had a laybye with them n will b caming shortly.Tlou rep**** that he wont b able to help my sister as she can c the store is busy n continue by saying i quote" laybye customers r irritating"n walked away. They left the store with my son heart broken n phones me to explain. I immediatly phoned the store n spoke to the branch manager Nkosinathi. I explained to him wat jst happened n he promised to adress the issue with Tlou. Nkosinathi gave me his number and ask if i could send him the pics n sizes he will check those shoes 4me which i did. It was around 11 on sunday 26 Nov wen i sent the pics n he only resposponded 3 hours later saying they dnt hv 1shoe i was locking for n send pic for the other 1 to confirm if it was the correct shoe. I responded by saying yes is the correct shoe n ask him to check which store have the other shoe. He rep**** saying he will check tomorro i believe they were closed by then as it was after 3pm. Since then i never received a call or a msg from him. Its been 7day waiting for him to check shoes for me. This service is very poor from staff to the manager,clearly customer service is not important to Spitz .I no u dnt care n this is jst another complain to you but i want you to remember dis wen we did not reach ur year end budget that This irritating laybye customer was willing to spend R10.000 4 her n her familly at ur boulders store. I dnt c myself buying anything from you n my laybye will gladly be cancelled. Why do u have laybye option if it irritates you dis much. You jst lost a loyal customer n will gladly spread the words to any1 who cares to listen.