Pitiful Service

I had received an sms stating that my account was in arrears and I found that quiet hard to believe as I had made payment .I contacted the call centre and had explained what had happened , I then sent through proof of payment which was my receipt and also my bank statement .I was told it would then be sorted out. I called a week later and no one could help me and i had to resend the exact same information through twice. And I then had to call them 3 times after that as well .I then look at my TransUnion credit report and it showed that Spitz had flagged my account in arrears .I then contacted the call centre again and was given a long story and was put on hold for numerous times , when I had asked to speak to the manager then the advisor stated that it was their fault and she will resolve the matter. I had asked for an email to be sent to me regarding the conversation and that they remove the error from TransUnion however I have received neither...<br> <br>