PATHETIC CUSTOMER SERVICE

<p>PATHETIC SERVICE at the Canal Walk branch today. If I had my way, I wouldn't have made my purchase there today. But it was as a gift for my partner & couldn't get it at any other time. </p> <p> </p> <p>For a high end store, the customer service we received was pathetic.</p> <p> </p> <p>We were referred from the Lacoste store to check whether the Spitz store had stock of the shoe we wanted. </p> <p> </p> <p>Walked into the store & was stared at instead of a nice greeting. We went to the Lacoste section and not one of the FOUR sales associates approached us and asked whether we needed assistance. Upon deciding what shoe we wanted, I had to walk almost all the way to the till to ask for the specific size even though two sales associates saw me approaching them with a shoe in my hand. </p> <p> </p> <p>After requesting the size, it couldn't be found in the stock room. I then decided to go back to Lacoste to double check if they have this shoe as the staff there was so helpful & I would have preferred getting it from them as they were much more helpful, pleasant & inviting. After almost ten minutes I returned to the Spitz store & still the other shoe wasn't found. </p> <p> </p> <p>Eventually, we got the other shoe and went to the till point. Where we also had to wait while two staff members were clearly way too busy merchandising a shelf/rack at entrance of the store (noticing us standing there waiting, yet blatantly ignoring our presence) </p> <p> </p> <p>Another staff member then came to the front & put through the purchase. No hello, thank you or goodbye. </p> <p> </p> <p>I am appalled at the service and will definitely not return to this store. The staff members need to have a serious check on their etiquette & customer service.</p>