Pathetic client service !!!!!!

Expensive summer sandals that lasted ONLY one season !! i took it back to Spitz with the broken strap ( that put me in an embarrasing situation in a restaurant where I had to walk out with shoe in hand). I had to go back twice to get responds and only the second time they actually phone the quality controller which decided that after 6 months the client cannot expect any form of refund. They refused to give me the contact number of the regional manager. This kind of service was the last thing that me and my friends expected from such a supposedly high quality store operating in the Waterfront!!!!!!!!!!!!!!!!!