paid so much for 3 hours wear

on the 18th December 2015 at 13:55 i purchased two pairs of carvela leather lace up takkies as i saw they were beautiful and i fully trusted the carvela brand.<br> <br> however, after wearing the shoes 5 hours max i notices the shoes looked like it was melting and there was no sun 25/12/2015.cool humid weather on that christmas day as per the weather forcast and as per what we all experienced in JHB.... <br> <br> I immediately made my sons take the shoes off and returned them to the store 26/12/2015 where i was told i could be given a kurt geiger voucher? how on earth can i buy a 10 year and 7 year old shoes at a store that does not sell their size?<br> <br> I requested my assistant to speak to them today 28/12/2015 at 12:15 as i still have not heard anything from the clearwater store, they advised Albertina to tell me to come and fetch the broken and melted shoes and go and walk to other stores to see if they have money. i have all my slips where i have been buying my sons' shoes at your stores since they were babies & this is my thank you & appreciation? that i must take it upon myself to go and look for my money when they so eagerly swiped it as a once off i want my money within 24 hours or else