Horrible customer service and unfairly suspension of an employee.

Hi Peter, I would like to complain about horrible customer service my son received from Spitz Menlyn . He saved and bought a carvela shoe worth R2500 from Spitz Menlyn. The shoe had a belt , which is customer made so my son had a problem with the belt and could not be able to fix . she called them they failed to assist him , the regional manager by the name of Ayanda( female) even suspended the employee who was assisting my son by giving him her contact for assistance. My question is , is he expected to throw away the shoe just because of the belt??? I am very disappointed on the service they providing. Worse even suspending the poor lady for trying to help. With the high rate of employment in SA where she can find another job? Spitz managers and superiors are a disgrace.