horrible and pathentic service

Good day

My name is Zelda Kafi and id number on the 09/06/2023 today I was at Spitz in Cape Town store to pay my account but did not have my card as I was ****** .

The consultants from store were very helpful and they have to call the head office to link the card what horrible and pathetic service I received from your call center , the first consultant that I spoke to was also helpful but the second consultant dropped the phone my ear and the 3rd one put me on hold as I requested to speak to the supervisor and the 4th on tried to assist but she did not come right the call was dropped and store had to phone again .

The last one I spoke to was Londiwe refused to assist without authenticating the account of which is **** because I’ve been in the same store for almost an hour trying to pay the account . I need someone to assist and my account will not fall in arrears due to your staff *********** . I mean call Centre /customer service should be the face of the company but yours are the toes of your company ,no telephone etiquette no empathy it’s more like they are programmed to follow the script they cannot used their own initiative at all . I requested to be called by the supervisor and even sent an email complaining about the service even to day no correspondence .