DK
Dunisani K
1 reviews | Active since Apr 2016
15 Apr 2016, 12:16
Faulty Lacoste shoes that puts in soil underneath.
I bought Lacoste shoes at Spitz. <br> The one shoe is faulty, it puts in soil from the underneath so I returned the pair the beginning of last month, it went to the quality assurance checking it was checked and it was returned. I was told that the shoes were cleaned and no fault was recognised. The manager at Spitz told me to wear the shoes and if the same problem arose I should bring back the shoes. I wore the shoes and the same problem arose I took back the shoes and now I was told that there's nothing they can do I just have to wear those shoes in the condition they in.<br> <br> When I returned the shoes they were not even 3 months old and I only wore the shoes not more than 6 times.<br> <br>
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Replies (1)0
Replies (1)Spitz's replyOfficial
15 Apr 2016, 13:31Hello Dunisani,
Thank you for your report with regards your Lacoste shoes.
Please be advised your concerns have been addressed by our quality assurance and no structural fault is evident in the shoe which might result in dirt entering the inside of the shoe. This has been communicated to you by our Customer Care.
We are therefore unable to replace or exchange the shoes.
regards
Tric Stone
Consumer Liaison Manager
Thank you for your report with regards your Lacoste shoes.
Please be advised your concerns have been addressed by our quality assurance and no structural fault is evident in the shoe which might result in dirt entering the inside of the shoe. This has been communicated to you by our Customer Care.
We are therefore unable to replace or exchange the shoes.
regards
Tric Stone
Consumer Liaison Manager
Spitz's reply15 Apr 2016, 13:31
Official
Hello Dunisani,
Thank you for your report with regards your Lacoste shoes.
Please be advised your concerns have been addressed by our quality assurance and no structural fault is evident in the shoe which might result in dirt entering the inside of the shoe. This has been communicated to you by our Customer Care.
We are therefore unable to replace or exchange the shoes.
regards
Tric Stone
Consumer Liaison Manager
Thank you for your report with regards your Lacoste shoes.
Please be advised your concerns have been addressed by our quality assurance and no structural fault is evident in the shoe which might result in dirt entering the inside of the shoe. This has been communicated to you by our Customer Care.
We are therefore unable to replace or exchange the shoes.
regards
Tric Stone
Consumer Liaison Manager
