ZS
Zolani S

1 reviews | Active since Apr 2019

24 Apr 2019, 13:07

Dissapoted at Spits and Tosoni

Bought a Tosoni shoe at Spitz East gate Mall, about 11 months back. Then took it back two weeks back because the sole was separating from the shoe at the front.I was told it was out of warranty which I knew already.but if I buy a shoe , that will cost me R1800 I expect good quality.I was told the shoe will not be replaced because I wore it in the rain.why would anyone wear a suade shoe in the rain?,and if I did ,what type of cheap glue are they using on their shoes that gets affected by rain and surely the suade would show that it's been rained on. So this would mean ,if your in a mall and it starts to rain you must take your Tosoni shoes off? and run barefoot to the car because the shoes will tear.Im very dissapointed at the poor craftsmanship and overall quality of my shoe.its a good thing there are other brands out there.

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Replies (2)
Spitz
Spitz's reply24 Apr 2019, 13:22
Official
Thanks very much for your post. We will investigate and get back to.
ZS
Zolani S's update13 Jun 2019, 14:20
Reviewer Update
After 3months of excuses from Spitz the shoe matter is still not resolved.First it was the water damage and then  now it's  no longer that,It's the out of warranty,which I new already as mentioned in my first report.I called the store after a month as I felt it was taking too long,then only was the matter refered to the Regional Manager Darryl,who said his not gonna "Entertain my issue",I needed assistance from him as a paying customer, not for him to entertain me in anycase.Im going to take my matter to the Consumer Goods and Services OMBUDS.