EK
Eusjania K
1 reviews | Active since Feb 2013
01 Oct 2015, 10:49
Disgust and refund issues with RCS
I am totally disgusted with RCS/Spitz and their customer service. I accidentally paid money into my spitz account. I needed to pay R0.79 to close my account. I phoned them and they advised that I must send proof of payment/bank statement showing the money paid into their account with a copy of my ID. I did this and no one phoned me. I also phoned in twice and the phone was put down in my ear!!! I told them I URGENTLY needed the money refunded to me. How funny is that when you owe them money they very quick to take your calls or phone you BUT when they must refund you it is a nightmare..!! I want to know when my DAMN money will be refunded!!!!! What ****ty experience this has been.
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Spitz's replyOfficial
01 Oct 2015, 11:04Hello Eusjania,
Thank you for informing us of your unfortunate experience with the recent payment of your account and please accept our apologies for the inconvenience this may have caused you.
Unfortunately as previously advised we are unable to assist with your query. The matter will have to be discussed directly with RCS who manage our accounts.
The error you made in your payment will need to be reversed by RCS
Kind regards
Tric Stone
Consumer Liaison Manager
Thank you for informing us of your unfortunate experience with the recent payment of your account and please accept our apologies for the inconvenience this may have caused you.
Unfortunately as previously advised we are unable to assist with your query. The matter will have to be discussed directly with RCS who manage our accounts.
The error you made in your payment will need to be reversed by RCS
Kind regards
Tric Stone
Consumer Liaison Manager
Spitz's reply01 Oct 2015, 11:04
Official
Hello Eusjania,
Thank you for informing us of your unfortunate experience with the recent payment of your account and please accept our apologies for the inconvenience this may have caused you.
Unfortunately as previously advised we are unable to assist with your query. The matter will have to be discussed directly with RCS who manage our accounts.
The error you made in your payment will need to be reversed by RCS
Kind regards
Tric Stone
Consumer Liaison Manager
Thank you for informing us of your unfortunate experience with the recent payment of your account and please accept our apologies for the inconvenience this may have caused you.
Unfortunately as previously advised we are unable to assist with your query. The matter will have to be discussed directly with RCS who manage our accounts.
The error you made in your payment will need to be reversed by RCS
Kind regards
Tric Stone
Consumer Liaison Manager