Customer complaint

I visited spitz mall of the north around August to laybye carvela sneakers for my husband service was good. I then called on the 22nd of August at around 11:06 to check if they have similar sneakers as my husbands, fortunately they ddnt have and promised to order for me, the guy took my name and surname and also my cell phone number, as I called today to do follow up I was assisted by Suzan who told me that the shoes where never ordered and now they are out of stock, Im very disappointed as I was looking to buy those sneaker s