1 reviews | Active since Dec 2012
Cavela Worst Shoe ever
I bought a pair of Carvela's from the Gateway branch which I rarely used. It was purchased in December and to date I most probably used it less than 10 times. Whenever I went to the store to purchase the cleaning kit for it. none was available. now the shoe looks so worn out. When I last visited the Store the manager a Miss Bianca took down my details. I complained at the how fast the shoe as worn out compare to the other brands I use to the Head office and they say that its my fault and the cleaning material is readily available. I own Timberland and Sebago's and they last me years. This shoe is rarely used and looks so worn out. Availability of the polish is another issue. I strongly feel the quality should justify the price. I have escalated to the Customer Care however they say the quality department feels the shoe is too worn out to assist
Thank you for notifying us of your concerns with regards your shoes.
As per your conversation with Melissa from our Customer Care, you shoes indicate normal wear and therefore cannot be exchanged as you requested.
We pulled records of stock availability of navy polish in the Gateway store over the past seven months and it is evident this polish has been in the store over that period.
Had you requested the store to order in the specific colour had it not been in stock at the time this would most certainly have been done for you.
As promised by Melissa yesterday when she called you back the store has put in an order of navy polish and as soon as it has arrived in store Bonita the store manager will call you.
Kind regards
Tric Stone
Consumer Liaison Manager
Thank you for notifying us of your concerns with regards your shoes.
As per your conversation with Melissa from our Customer Care, you shoes indicate normal wear and therefore cannot be exchanged as you requested.
We pulled records of stock availability of navy polish in the Gateway store over the past seven months and it is evident this polish has been in the store over that period.
Had you requested the store to order in the specific colour had it not been in stock at the time this would most certainly have been done for you.
As promised by Melissa yesterday when she called you back the store has put in an order of navy polish and as soon as it has arrived in store Bonita the store manager will call you.
Kind regards
Tric Stone
Consumer Liaison Manager