LM
Lungani M

1 reviews | Active since Mar 2009

12 Dec 2017, 11:28

Carvella by far the Worst investment I've made

For months I've been searching for a suitable sneaker to add to my shoe collection. I lay bought it and collected on my birthday in March. I can literally count the amount of times I've worn the shoe. Late last month I noticed defects on the rim of the ankle. The material is peeling . I paid less R5 from R2000. I have since returned the shoe to the Gateway branch. Their feedback is that the shoe is more than 6 months old and thus they are not able to refund or exchange. This is the second time I have been short sold by Spitz and I bought a navy shirt and it changed colour after a few washes there to I was told the 6 month period had lapsed. So my investment of R1995 is broken down to R300 odd a month. BULL**** I HAVE 8 OTHER PAIRS OF KURT GEIGER SHOES THAT HAVE NOT GIVEN ME A DAYS ISSUE. I feel the blanket 6 months policy should be reviewed based on the value and time ratio. Let alone the idea of it being a birthday gift to self. FIXIT / EXCHANGE/ COMPENSATE ACCORDINGLY

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Replies (1)
Spitz
Spitz's reply12 Dec 2017, 11:34
Official

Dear Mr Masuku

Thank you for informing us of your recent experience with a pair of shoes you purchased from one of our stores.

One of our Customer Care agents will be in touch with you shortly to address your concerns

Kind regards

Tric Stone

Consumer Liaison Manager