ET
Edison T
1 reviews | Active since Mar 2009
28 Oct 2015, 06:22
Bad Service
I was called(19Oct215) by a lady from spitz regarding the complaint I logged,the lady was very rude, she didn't even give me a chance to talk.I'm disappointed with spitz i'll be closing my account with the lack of service and *********** people they recruit its clearly they don't get proper training,they need to go back for customer service training as a result .my query is unsolved.I'll never buy anything again from spitz.Its really a bad experience buying from spitz.
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Spitz's replyOfficial
28 Oct 2015, 13:54Hello vovo,
Thank you for logging your concerns with regards the service you received from our call centre.
We have in fact traced back into our database and can confirm that following our promise to source the specific item for you, the polish you were looking for was sourced and this was communicated to you via e-mail.
We have also confirmed that the polish is in store for you to collect.
Kind regards
Tric Stone
Consumer Liaison Manager
Thank you for logging your concerns with regards the service you received from our call centre.
We have in fact traced back into our database and can confirm that following our promise to source the specific item for you, the polish you were looking for was sourced and this was communicated to you via e-mail.
We have also confirmed that the polish is in store for you to collect.
Kind regards
Tric Stone
Consumer Liaison Manager
Best regards,
Spitz's reply28 Oct 2015, 13:54
Official
Hello vovo,
Thank you for logging your concerns with regards the service you received from our call centre.
We have in fact traced back into our database and can confirm that following our promise to source the specific item for you, the polish you were looking for was sourced and this was communicated to you via e-mail.
We have also confirmed that the polish is in store for you to collect.
Kind regards
Tric Stone
Consumer Liaison Manager
Thank you for logging your concerns with regards the service you received from our call centre.
We have in fact traced back into our database and can confirm that following our promise to source the specific item for you, the polish you were looking for was sourced and this was communicated to you via e-mail.
We have also confirmed that the polish is in store for you to collect.
Kind regards
Tric Stone
Consumer Liaison Manager
Best regards,