DM
Dumisile M
1 reviews | Active since Jul 2016
05 Dec 2017, 20:54
Bad service
We bought my husband shoed from Spitz for the amount of R1500 on the 10th Oct 2017. My husband wore the shoes 3 times and the 3rd time we noticed the soul was cracked and loose. We took the shoes back and Spitz exchanged the shoes for us but now we had to go fetch them at another branch since they didn't have his size on the initial branch. We drove to another branch and we got the shoes. My complaint is that we didn't get any compensation for the inconvinience caused and petrol of driving around. Why pay so much money and end up with bad quality?
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Spitz's replyOfficial
06 Dec 2017, 08:38Dear Ms Manana
Many thanks for your feedback regarding your recent purchase of shoes.
We trust you are happy with your replacement shoes and the feedback received via our Customer Care.
Kind regards
Tric Stone
Consumer Liaison Manager
Best regards,
Spitz's reply06 Dec 2017, 08:38
Official
Dear Ms Manana
Many thanks for your feedback regarding your recent purchase of shoes.
We trust you are happy with your replacement shoes and the feedback received via our Customer Care.
Kind regards
Tric Stone
Consumer Liaison Manager
Best regards,