Bad experience at Spitz

I bought shoes at the Spitz in Canal walk in March. I have worn the shoes for twice. I noticed that the strap on the right shoe seemed a bit faulty as it kept sliding down. I took the shoes to Spitz at the Pavilion and explained my problem with the shoes. I was told to leave the shoes in the shop for quality check. A few days later I got a call that the Manager said, “leather stretches after some time.” Yes, that is true, but not in two days. I own a few pairs of leather shoes and have not had this problem before.

My shoes have been in the store for almost a month as they say, they are waiting for the quality check response. I am very disappointed with the service and their lack of communication with me. I am tired of popping into the store for me to get an update on the response. U am ready to cut my losses but I am never buying from Spitz again.