Bad Customer Service

<p>I bought shoes at Spitz, Sammy Marks Squre during July 2016.On 21 July 2016, I returned the shoe due to the fact that it was faulty. I was assisted by Mellin who was very rude.She refused to take back the shoe and promised to escalate thev matter to their Head Office.All my contact details were taken down and specifically asked to be cced in the email.Her male boss/colleague indicated to her that customers are troublesome and as a result, they will not asisst me.</p> <p>On 25 July 2016, I received a call from Mellin informing that their Head Office sees no problem with the said shoe.I requested the proof from Mellin regarding my complaint.She indicated that she is not supposed to send internal mails to customers.I then requested reference number regarding my complaint, also that is not avaible. how am i supposed to believe that the complaint was indeed processed?</p> <p>Spitz/Kurt Geiger please deal with this matter URGENTLY</p>