BP
Bukiwe P
1 reviews | Active since Aug 2024
15 Aug 2024, 14:52
Worst service ever! Do not waste your hard earned money on these people!
Worse experience ever, customer service is not poor, I choose to believe they know nothing about it. They are just after people’s money than delivering a descent service. I bought a couch at the beginning of May and the delivery date was 6 weeks. It moved to end of July, mid-August, now “when done”. No communication at all.
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Replies (2)
Spitfire Furniture's replyOfficial
20 Aug 2024, 13:21Good day Bukiwe
As per our email communication to you, we have been unable to make contact with you telephonically and have since updated you via email .
As per our email communication to you, we have been unable to make contact with you telephonically and have since updated you via email .
Spitfire Furniture's reply20 Aug 2024, 13:21
Official
Good day Bukiwe
As per our email communication to you, we have been unable to make contact with you telephonically and have since updated you via email .
As per our email communication to you, we have been unable to make contact with you telephonically and have since updated you via email .
BP
Bukiwe P's updateReviewer Update
14 Apr 2025, 09:17Hi,
Yes the couch was eventually delivered, however, you have not reimbursed my R2000. Spitfire confirmed the couch is finished and recommended a courier company and the date to collect. The courier was told to come back the following day every morning they arrived to collect - that happened for 4 days. The courier charged me additional R2000 for fuel costs due to Spitfire always postponing collection. This was communicated with the company and Loveness, they were on all emails with the courier. I gave up following up on the reimbur*****t. So I still maintain your service is terrible and you are bullies. If you want this review down, reimburse my R2000. You have the email and invoice from the courier so do not call me for that but account number to deposit my money.
Yes the couch was eventually delivered, however, you have not reimbursed my R2000. Spitfire confirmed the couch is finished and recommended a courier company and the date to collect. The courier was told to come back the following day every morning they arrived to collect - that happened for 4 days. The courier charged me additional R2000 for fuel costs due to Spitfire always postponing collection. This was communicated with the company and Loveness, they were on all emails with the courier. I gave up following up on the reimbur*****t. So I still maintain your service is terrible and you are bullies. If you want this review down, reimburse my R2000. You have the email and invoice from the courier so do not call me for that but account number to deposit my money.
BP
Bukiwe P's update14 Apr 2025, 09:17
Reviewer Update
Hi,
Yes the couch was eventually delivered, however, you have not reimbursed my R2000. Spitfire confirmed the couch is finished and recommended a courier company and the date to collect. The courier was told to come back the following day every morning they arrived to collect - that happened for 4 days. The courier charged me additional R2000 for fuel costs due to Spitfire always postponing collection. This was communicated with the company and Loveness, they were on all emails with the courier. I gave up following up on the reimbur*****t. So I still maintain your service is terrible and you are bullies. If you want this review down, reimburse my R2000. You have the email and invoice from the courier so do not call me for that but account number to deposit my money.
Yes the couch was eventually delivered, however, you have not reimbursed my R2000. Spitfire confirmed the couch is finished and recommended a courier company and the date to collect. The courier was told to come back the following day every morning they arrived to collect - that happened for 4 days. The courier charged me additional R2000 for fuel costs due to Spitfire always postponing collection. This was communicated with the company and Loveness, they were on all emails with the courier. I gave up following up on the reimbur*****t. So I still maintain your service is terrible and you are bullies. If you want this review down, reimburse my R2000. You have the email and invoice from the courier so do not call me for that but account number to deposit my money.