FR
Francois R
1 reviews | Active since Nov 2019
04 Jul 2023, 16:33
Worst experience, took our money but no furniture after 6 months….?****
Bought and paid a large deposit for a couch and dining room table in December 2022. After more than 6 months we still haven’t received our order nor is it finished. They also refuse to refund our deposit and claim further funds to finish and ship the items. Horrible experience.
Helpful (0)
Replies (2)0
Replies (2)
Spitfire Furniture's replyOfficial
04 Jul 2023, 19:33Good day Mr Roos
It’s quite interesting how you resort to posting on this site when we spoke with your wife today and finally received approval on the wood slab for the table after you have not responded to numerous calls and emails.
The sofa was finished on time and has been stored in our factory but you refuse to pay for delivery or to settle the balance outstanding. We have kept you up to date on the delays with the custom dining table but the recent delays have been as a result of you not responding to our emails or calls regarding approval of the slab. We discussed that we can now complete the table within 4 days since the approval.
Unfortunately we are unable to effect delivery of the items if you do not settle your balance outstanding as well as the delivery cost to Bloemfontein. Your expectation is that we deliver the goods without payment ?
There was no need to post this defamatory message as it is factually inaccurate and untrue
It’s quite interesting how you resort to posting on this site when we spoke with your wife today and finally received approval on the wood slab for the table after you have not responded to numerous calls and emails.
The sofa was finished on time and has been stored in our factory but you refuse to pay for delivery or to settle the balance outstanding. We have kept you up to date on the delays with the custom dining table but the recent delays have been as a result of you not responding to our emails or calls regarding approval of the slab. We discussed that we can now complete the table within 4 days since the approval.
Unfortunately we are unable to effect delivery of the items if you do not settle your balance outstanding as well as the delivery cost to Bloemfontein. Your expectation is that we deliver the goods without payment ?
There was no need to post this defamatory message as it is factually inaccurate and untrue
Spitfire Furniture's reply04 Jul 2023, 19:33
Official
Good day Mr Roos
It’s quite interesting how you resort to posting on this site when we spoke with your wife today and finally received approval on the wood slab for the table after you have not responded to numerous calls and emails.
The sofa was finished on time and has been stored in our factory but you refuse to pay for delivery or to settle the balance outstanding. We have kept you up to date on the delays with the custom dining table but the recent delays have been as a result of you not responding to our emails or calls regarding approval of the slab. We discussed that we can now complete the table within 4 days since the approval.
Unfortunately we are unable to effect delivery of the items if you do not settle your balance outstanding as well as the delivery cost to Bloemfontein. Your expectation is that we deliver the goods without payment ?
There was no need to post this defamatory message as it is factually inaccurate and untrue
It’s quite interesting how you resort to posting on this site when we spoke with your wife today and finally received approval on the wood slab for the table after you have not responded to numerous calls and emails.
The sofa was finished on time and has been stored in our factory but you refuse to pay for delivery or to settle the balance outstanding. We have kept you up to date on the delays with the custom dining table but the recent delays have been as a result of you not responding to our emails or calls regarding approval of the slab. We discussed that we can now complete the table within 4 days since the approval.
Unfortunately we are unable to effect delivery of the items if you do not settle your balance outstanding as well as the delivery cost to Bloemfontein. Your expectation is that we deliver the goods without payment ?
There was no need to post this defamatory message as it is factually inaccurate and untrue
FR
Francois R's updateReviewer Update
05 Jul 2023, 13:04Dear Spitfire,
Fact: We placed an order and paid a deposit on 30/12/2022
Fact: The order clearly states 6-8 weeks production time and/or 90 days (attached the order)
(Even with December closure until late January the order should have been fulfilled by End March - it is now July). I have patience and insight ito unforeseen delays but it only stretches to a certain point.
Fact: A number of whatsapps/emails from our side requesting information, delivery dates etc remained unaswered or promises of completion within a week were made by Spitfire up until May/June.
It was only when threatened with a lawsuit and request for a refund that Spitfire now all of a sudden has tried to remedy the situation.
Fact: Spitfire did not comply with the agreement as it has been 28 weeks since we placed the attached order.
Fact: You refuse a refund based on the stipulations of our agreement but you yourself do not comply with it.
So you now expect us to pay you the balance of the order 20 weeks after completion should have been affected or transport for only half the order with this history of non-compliance with our agreement?
A relationship of trust has been lost as a result of your own doing or rather a lack of doing. How can you expect us to pay a balance and be out of pocket even more and no insurance of any item. The track record speaks for itself on our behalf.
Please tell me and the public which of these statements are not facts? I can will gladly attach all correspondence with Spitfire to prove every statement made.
On another note, clearly I am not the only client who has had this issue reading other reviews on this and other sites.
Quote
Fact: We placed an order and paid a deposit on 30/12/2022
Fact: The order clearly states 6-8 weeks production time and/or 90 days (attached the order)
(Even with December closure until late January the order should have been fulfilled by End March - it is now July). I have patience and insight ito unforeseen delays but it only stretches to a certain point.
Fact: A number of whatsapps/emails from our side requesting information, delivery dates etc remained unaswered or promises of completion within a week were made by Spitfire up until May/June.
It was only when threatened with a lawsuit and request for a refund that Spitfire now all of a sudden has tried to remedy the situation.
Fact: Spitfire did not comply with the agreement as it has been 28 weeks since we placed the attached order.
Fact: You refuse a refund based on the stipulations of our agreement but you yourself do not comply with it.
So you now expect us to pay you the balance of the order 20 weeks after completion should have been affected or transport for only half the order with this history of non-compliance with our agreement?
A relationship of trust has been lost as a result of your own doing or rather a lack of doing. How can you expect us to pay a balance and be out of pocket even more and no insurance of any item. The track record speaks for itself on our behalf.
Please tell me and the public which of these statements are not facts? I can will gladly attach all correspondence with Spitfire to prove every statement made.
On another note, clearly I am not the only client who has had this issue reading other reviews on this and other sites.
Quote
SF FURNISHINGS PTY LTD
VAT No: ***
145 SIR LOWRY ROAD
WOODSTOCK
CAPE TOWN
SOUTH AFRICA
7630
Merle Morrison
Customer VAT No:
145 SIR LOWRY ROAD
WOODSTOCK
CAPE TOWN
SOUTH AFRICA
7630
Description
MA001R - Marchetti Sofa with Day Bed in
Vintage Brown Leather
Special - Special Order: Apprximately 6-8 weeks production.
OAKDT - Oak Dining Table W240cm x D75-
95cm x 5cm thickness with live edge
Special - Special Order: Apprximately 6-8 weeks production.
Quantity
Incl. Price
1 R39,000.00
1
R0.00
1 R37.000.00
1
R0.00
Disc %
30.00%
0.00%
25.00%
VAT %
15.00%
15.00%
15.00%
0.00% 15.00%
Banking Details:
SF Furnishings
FNB
Account Number: ***
Branch code : 250655
By making payment, you acknowledge that you have read and understood our Terms and Conditions.
Terms and Conditions
- It is the customer's responsibility to verify the correctness of all information on the quotation before Spitfire places an order with its manufacturers
- Deposit of 70% required on special orders. No cancellations allowed, balance payable within 14 days before dispatch of goods for delivery.
- If balance of invoice is not settled within 14 days from arrival of order and after client was notified of this, the deposit will be forfeited.
- Lead time for special orders is 90 days dependent on Spitfire's manufacturers. Spitfire cannot be held responsible for any delays.
- No Special orders will be subject to return, exchange or refund. Payment from client constitute acceptance of our terms and conditions.
- No Variation or amendment to the invoice and or quote will be binding unless agreed upon in writing by both the customer and Spitfire Furniture.
FURN 1 SE ESTD. 2013 Number: Date: Page: Reference: Sales Rep: Due Date Overall Discount %: QUO*** 29/12/2022 1/1 Lydia 31/12/2022 0.00% Exclusive Total R23.739.13 R0.00 R24.130.43 R0.00 Inclusive Total R27.300.00 R0.00 R27.750.00 R0.00 Total Discount: Total Exclusive: Total VAT: Sub Total: Total: R0.00 R47,869.56 R7,180.44 R55.050.00 R55.050.00
FR
Francois R's update05 Jul 2023, 13:04
Reviewer Update
Dear Spitfire,
Fact: We placed an order and paid a deposit on 30/12/2022
Fact: The order clearly states 6-8 weeks production time and/or 90 days (attached the order)
(Even with December closure until late January the order should have been fulfilled by End March - it is now July). I have patience and insight ito unforeseen delays but it only stretches to a certain point.
Fact: A number of whatsapps/emails from our side requesting information, delivery dates etc remained unaswered or promises of completion within a week were made by Spitfire up until May/June.
It was only when threatened with a lawsuit and request for a refund that Spitfire now all of a sudden has tried to remedy the situation.
Fact: Spitfire did not comply with the agreement as it has been 28 weeks since we placed the attached order.
Fact: You refuse a refund based on the stipulations of our agreement but you yourself do not comply with it.
So you now expect us to pay you the balance of the order 20 weeks after completion should have been affected or transport for only half the order with this history of non-compliance with our agreement?
A relationship of trust has been lost as a result of your own doing or rather a lack of doing. How can you expect us to pay a balance and be out of pocket even more and no insurance of any item. The track record speaks for itself on our behalf.
Please tell me and the public which of these statements are not facts? I can will gladly attach all correspondence with Spitfire to prove every statement made.
On another note, clearly I am not the only client who has had this issue reading other reviews on this and other sites.
Quote
Fact: We placed an order and paid a deposit on 30/12/2022
Fact: The order clearly states 6-8 weeks production time and/or 90 days (attached the order)
(Even with December closure until late January the order should have been fulfilled by End March - it is now July). I have patience and insight ito unforeseen delays but it only stretches to a certain point.
Fact: A number of whatsapps/emails from our side requesting information, delivery dates etc remained unaswered or promises of completion within a week were made by Spitfire up until May/June.
It was only when threatened with a lawsuit and request for a refund that Spitfire now all of a sudden has tried to remedy the situation.
Fact: Spitfire did not comply with the agreement as it has been 28 weeks since we placed the attached order.
Fact: You refuse a refund based on the stipulations of our agreement but you yourself do not comply with it.
So you now expect us to pay you the balance of the order 20 weeks after completion should have been affected or transport for only half the order with this history of non-compliance with our agreement?
A relationship of trust has been lost as a result of your own doing or rather a lack of doing. How can you expect us to pay a balance and be out of pocket even more and no insurance of any item. The track record speaks for itself on our behalf.
Please tell me and the public which of these statements are not facts? I can will gladly attach all correspondence with Spitfire to prove every statement made.
On another note, clearly I am not the only client who has had this issue reading other reviews on this and other sites.
Quote
SF FURNISHINGS PTY LTD
VAT No: ***
145 SIR LOWRY ROAD
WOODSTOCK
CAPE TOWN
SOUTH AFRICA
7630
Merle Morrison
Customer VAT No:
145 SIR LOWRY ROAD
WOODSTOCK
CAPE TOWN
SOUTH AFRICA
7630
Description
MA001R - Marchetti Sofa with Day Bed in
Vintage Brown Leather
Special - Special Order: Apprximately 6-8 weeks production.
OAKDT - Oak Dining Table W240cm x D75-
95cm x 5cm thickness with live edge
Special - Special Order: Apprximately 6-8 weeks production.
Quantity
Incl. Price
1 R39,000.00
1
R0.00
1 R37.000.00
1
R0.00
Disc %
30.00%
0.00%
25.00%
VAT %
15.00%
15.00%
15.00%
0.00% 15.00%
Banking Details:
SF Furnishings
FNB
Account Number: ***
Branch code : 250655
By making payment, you acknowledge that you have read and understood our Terms and Conditions.
Terms and Conditions
- It is the customer's responsibility to verify the correctness of all information on the quotation before Spitfire places an order with its manufacturers
- Deposit of 70% required on special orders. No cancellations allowed, balance payable within 14 days before dispatch of goods for delivery.
- If balance of invoice is not settled within 14 days from arrival of order and after client was notified of this, the deposit will be forfeited.
- Lead time for special orders is 90 days dependent on Spitfire's manufacturers. Spitfire cannot be held responsible for any delays.
- No Special orders will be subject to return, exchange or refund. Payment from client constitute acceptance of our terms and conditions.
- No Variation or amendment to the invoice and or quote will be binding unless agreed upon in writing by both the customer and Spitfire Furniture.
FURN 1 SE ESTD. 2013 Number: Date: Page: Reference: Sales Rep: Due Date Overall Discount %: QUO*** 29/12/2022 1/1 Lydia 31/12/2022 0.00% Exclusive Total R23.739.13 R0.00 R24.130.43 R0.00 Inclusive Total R27.300.00 R0.00 R27.750.00 R0.00 Total Discount: Total Exclusive: Total VAT: Sub Total: Total: R0.00 R47,869.56 R7,180.44 R55.050.00 R55.050.00