Leather sofa getting defects within a year after

I placed an order for a 4 seater leather sofa, communication was poor after deposit was paid such that I insisted on order cancellation and refunds. At the time, Spitfire had a new employee who called, apologized and facilitated the order. Eventually, the sofa was delivery, exactly 12 months later the sofa<br> Is having defects and I'm being told that the defects is not manufacturer or workmanship problem. Back padding has flattened and and a ripped seam at the seating area. I'm surprised that a furniture items costing R40 000 is said to not have manufacturer quality guarantee or the store owner's pride in the quality of the products they sell. It doesn't seem like they take pride or have competitive intent in dealing with their consumers. Based on correspondence received from this retailer, I wouldn't advise anyone to deal with them due to failure to take responsibility.