Where is my OVERNIGHT delivery?

It's FIVE (5) days since my parcel was sent to my by OVERNIGHT delivery and it still hasn't even reached my town!<br> The first time I had the item sent it got here ONE (1) day late - but the item had been removed from the package!<br> The internet track and trace doesn't work and they don't answer the phone!<br> <br> And for this I paid over R500!<br> Do not use these people - they are a bunch of ******!