was supposed to be an over night delivery

This is nonsense. I have paid for an overnight service and it has been a week and I still don't have my package. Mny client is fighting with me because he did not receive his documents that speed courier promised. The parcel was handed in at the post office on Tuesday and was shipped out on Wednesday morning. The parcel is now in Cape Town when in fact it supposed to be in JHB days ago and I found this out after calling the customer services agent after waiting 20 minutes on the phone. No feedback what so ever. I do not want an apology, I want to be reimbursed the money that I have spent. At least a call last week saying that there was a mix up with the package and was shipped to another destination would have been fine but no, just goes to show how much you guys care about the customers need. I say this again, I do not want an apology, I want my money back. You can return the parcel to the post office it was sent from and someone will collect it when you inform me that it is there. Never will I used this courier again.