un delivered parcel

Refer to your waybil:TC***ZA.<br> this parcel was sent counter to door on the 20 May 2015. Contents was a book for which I paid R170.24 for overnight services. This parcel has been in Ladysmith since 21 st. i advised the recepient to be available for receiving and still nothing. I would like the parcel returned to me, the amount refunded and I will use a more reliable courier. my Address is:P.O. Box 1735, Edenvale