STUPID Speedaf

Affiliated to AliExpress as their "preferred" courier in SA, these guys have absolutely no idea about customer services. No doubt they are probably a subsidiary of AliExpress, otherwise I cannot fathom how one of the Biggest online retailers can subcontract probably the most important leg of the ecommerce cycle to such idiots. They never respond (except through their BOT) directly to a claim or query. All the responses are preprogrammed and completely off the topic. Their website's customer services link is dead, their SA contact number doesn't work their whatsapp service is preprogrammed jargon. How do these guys think customer services works?

When i do get a response of relevance, i am told that my package was waiting at the post office and since their was no response the package was returned. No notifications or calls in this regard, but the tracking comment indicates they could not get hold of me on my cell. But during the time of them trying to get hold of me theres countless emails and whatsapp messages checking for updates.