Speed Services, my parcel is gone or stuck

This parcel is stuck in the system. We paid for SPEED services, but instead we get this. <br> <br> Where is my parcel? Why has it been scanned 2 days ago?<br> <br> Why is the people at the service center unhelpful and grumpy?<br> <br> What happened to my parcel?<br> <br> My telephone number is ***<br> <br> Kobus van Eden<br> <br> <br> PARCEL TRACKING RESULTS<br> <br> Item Number: TC***ZA was last scanned on: 2015/06/09 at 13:16<br> Location last scanned: UPT<br> Currently has status of: COLL DOC<br> TRACKING<br> LINE TYPE DATE TIME BRANCH COMMENTS<br> 1 COLL DOC 2015/06/09 13:16 UPT C***<br> 2 COLL OUT 2015/06/09 07:54 BRANDVLEI POSTOFFICE OUTGOING SCAN<br> 3 COLL IN 2015/05/18 11:00 VENTERSBURG POSTOFFICE ACCEPTANCE (O) SCAN<br> <br>