service terrible

My Doctor from KZN has sent me medication on the 19th tracking no TC ********** 11ZA I have been riding up and down since yesterday and everytime I am told parcel has still not arrived. I need my medication when I called speed services 5 minutes ago which is on the 21/6/2018 @ 11:57am I am told it will only arrive at Beacon Bay PO tomorrow so what is speedy about speed services when you have to wait 96 hours for a parcel. This is pathetic.