SA POSTAL SERVICE DO NOT DELIVER PARCELS/SERVICE

I am beyond shocked at the service I have thus far received from Speed Services. Thursday 09 July 2015 I sent an envelope (containing my partner, who is coming from Austria to sort out his VISA', original Birth Certificate)via Speed Services OVERNIGHT DOOR TO DOOR and upon trying to track it after 2 pm on Friday I received the news that JHB post offices are moving so containers WILL NOT be offloaded till Sunday 12 July, guess what, it is Monday afternoon and still nothing, after liaising with managers in CT and finally getting through to CUSTOMER CARE MANAGER in JHB, Memmeng Selekane, I have been told that they cannot do anything, and i have received no apologies. After explaining to her that by right they will and must reimburse us the costs of our overnight courier plus R500 for a new Birth Certificate, she basically told me that wont happen! Is this the way to treat and deal with an angry paying customer???? My partner has had only today and tomorrow morning to sort out his VISA, there now will be extra costs involved such as cancelled and suspended flights and travels among other things. All branches should have been informed of the troubles at JHB to avoid issues like these.