Parcel Not Delivered

I have a very important package in transit from JHB to DBN (Greyville)from 11 .02.2016.It has not reached Dbn for the past 8 days.<br> pack no ***-Disp No-K65/2016-48.ID<br> <br> My assignments are due and I havent received my study pack and when I call the number on the internet is not going though.<br> <br> This is seriously not acceptable customer services