NO SERVICE DELIVERY ETHIC. SHOCKING CUSTOMER CARE

On the 21/08/2015 I send an urgent document via SPEED SERVICES from Hilton KZN post office. R80.24 for a 0.30g envelope. Promised delivery by Mon, latest Tuesday. Tracking confirmed the document was at Wierda post office but my elderly parents never had a postal slip. They asked over the counter to nameless staff who refused to assist, The postal mistress Sibongile Nkosi was equally absent. After 4 returns and much dumb mute service eventually, they rudely got to get the document on the 28th Aug. SEVEN DAYS LATER. even thought it was present on 26 Aug but Rinah staff never notified anyone! Requesting a refund I was promised it would be swift. Hilton post office gave me the paperwork. After numerous phone calls and being passed from one person to another, phoning , promises and more I understand why these parastals are paralyzed and useless on delivering on their mandate. Today 14 Oct 2015 I was infuriated again by another woman phoning from Walters office promising a credit on Monday! Such time wasting and useless lip services. There are better private caring solutions in this country, SPEED SERVICES should be ashamed of itself.