No delivery in 8 days

They received the Item on the 26th of January for overnight Counter to Counter and I'm still sitting without my Parcel, They keep referring refund due to late delivery. all I want to know is where is my Parcel at the moment. <br> This is unacceptable as location is all I want to know.<br> <br> Location last scanned: TABLE VIEW POSTOFFICE <br> Currently has status of: Item accepted by branch <br> TRACKING<br> LINE TYPE DATE TIME BRANCH COMMENTS <br> 1 Item accepted by branch 2016/01/26 11:00 TABLE VIEW POSTOFFICE ACCEPTANCE (O) SCAN