No delivery

To whom it may concern,<br> <br> On 07/01/2016 at 11:15, a parcel was received by the South African Post Office (Ladysmith) for overnight counter to door delivery (Onderstepoort, Pretoria). The delivery has just arrived 11:45 today.<br> <br> On 09/01/2016, I made several calls to the Speed Services customer services ***and NOBODY answered and even tried the number that was given to me by the very helpful SAPO agents of ***, still no answer.<br> <br> This was a delivery for an order a client made (garment) and need it for the 09/01/2016 and the client now refuses to pay, since the garment DID NOT arrive on the 08/01/2016 and has no use for it now.<br> <br> What must one do now since I have lost a sale, the extra fees paid for the \overnight"delivery.<br> <br> Regards"