Lost Parcel

On the 27th June I sent tightly wrapped parcel containing a mobile phone handset using Speed Services Couriers at the Gallo Manor Post Office to be delivered using counter to counter method. On arrival the parcel was tampered with, opened and what was inside taken and an empty box left in the resealed package. A process of reporting the theft and opening a SAPS case was initiated and followed up by lodging of claim. however the response from the sevice provider was very disappointing as no proper investigation was conducted but a conclusion on the matter was made. The reason to decline the claim was idicated as follows 1. The packaging had no signs of tampering on delivering to the receiver s/hhe then left with it which can only indicate that the parcel was intact at the time she took control of it. The parcel was delivered without reserve. 2. The SSC prepaid bag and wrapping was not made available for scrutinization.

My opinion: This organisation has failed dismally to honour its customer service obligation to the public as parcel theft is way out of control. However we will continue to demand better service from the company and its it partner the Post Office. For now we as customers can use the services of alternative couriers companies and We also have a right not to use the services of a mismanaged organisation like Speed Services Courier