hung up when I asked to speak to manager

I sent a parcel in August 2014 via speed services. It arrived in January 2015 (after the strike) in van der bijl park and they returned it to sender the same day. Durbanville post office told me I must take the parcel and call speed services direct to complain.<br> Speed services says because I signed for the parcel I must now pay again for delivery. And wait FOUR MONTHS for refund of original payment.<br> <br> I asked to speak to a manager and the consultant put me on hold. I hung up after 30 minutes.