Failed delivery

On the 28/12/2015 I sent documents to PTA Hatfield at around 10h07. Convinced that when they mean same day delivery they mean it, I paid my R145.21 fee. These documents are required for my visa application meeting taking place at 10h30 on the 30/12/2015. This is not going to happen because these documents have not been delivered to where they were supposed to have been delivered even today. The reason given is that the office have been closed for holidays which is not true. This office (visa request) is not closed for any holiday. I have been calling the customer care number throughout the day to find out about the where abouts of my documents and has been reassured throughout the day, only for my documents to be still with the courier service and not with the intended recipient. This is extremely disappointing. When calling the 24 hours customer service, no greater joy comes of it, I am told I will have to wait until tomorrow for a way forward. Meanwhile my visa appointment is at 10h30 meaning I must just forfeit the visa application fee owing to this company's incompetence because I will not have those documents before then.