1 reviews | Active since Feb 2024
Extremely Poor Service and Logistics Failure - Order Placed October 10th (Shein)
I am writing to express my profound dissatisfaction with the handling of my delivery by Speedaf. * Severe Delay: I placed my order with Shein on October 10th, and as of today's date, the package has not been delivered. This delay is unacceptable for a professional courier service. * Unverifiable Subcontractor: My tracking history indicates that Speedaf handed the parcel off to a third-party logistics company named Kabelo Mokogela. A search for this company suggests it is either non-existent or untraceable, raising serious concerns about the security and proper chain of custody for my order. * Failed Communication Channels: The contact number provided for the delivery agent or subcontractor is non-functional. This lack of an operational line of communication makes it impossible to resolve the delivery issue directly. * Stagnant Tracking: The tracking information has shown a static status of "scanned for delivery" for two consecutive days with no further updates, rendering the tracking system useless and providing me with zero clarity on my parcel's location. This entire process demonstrates a complete failure in logistics and customer service. I demand an immediate and accurate update on the precise location of my order and a definitive delivery date.
