Empty Package deliverd to my clients door by Speed services rude Employee

<p>Thank you for ensuring that my parcel is delivered within 24 hours, however it defeats the purpose if the package is empty. Yesterdat (01-12-2016) I used Rosebank Post office to ssend a parcel to Empangeni.</p> <p> </p> <p>My client , the reciever only got a big white torn envelope with nothing inside. We have both tried to contact almost all the numbers on the internet ( even unrelated branches. All the numbers either go unanswrerd or just do not exist. This say a lot about companies under parastatals.</p> <p> </p> <p>At the Rosebank head office I was sent away with a form to return on Monday, when the manager is around. Seriously, what happens if the manager for some unforssen circumstance doent make it to work. Is there no business continuity model ? As for being told that regardless of the insured value you only get 3%. really.! Insured or not you are clearly at a loss with these guys. I have taken some time to now read the terms and conditions on the site which in themselves dont tie up to what the staff is saying. What is this.</p> <p> </p> <p>My client called the guy , who by the way dropped the parcel off and sped off. SHe asked him how can he deliver a parcel that is tampered with , and according to him it is not his job to check if parcels are sealed or not. ( exactly what is the process from Dispatch)</p> <p> </p> <p>She further asked him , upon receipt of the parcels at your dispatch are there no checks and balances, if this parcel weighed 336g from JHB do you guys confirm such? TH e guy had no answer. </p> <p> </p> <p>My first and last time making use of your services. Thank you very for much for costing my business. South Africa in itself is in a phase were there is a big drive for SME's and then you get ********** by big companies because they have failed themselves or their emplyees. I have used other courier companies before and not once have i lost my parcel. Thank you for the lesson and losses to Speed services couriers and their shoddy employees.</p>