Deliver my package

speedaf couriers have been a complete disgrace and day light ****mers,they are indeed a shame to both logistics and courier industry!!,,,for the past four weeks i have been impatiently waiting for my package ,bought from an online merchant,,which was supposed to be delivered by this so called speedaf ,,they have been sending me from pillar to post with my package,,only to find that it got lost to another person with a different identity document,,since then i have been trying to recover it from them without any success