sS
sameegaharend S

1 reviews | Active since Jul 2011

20 Feb 2024, 10:00

Refused to give me results of the test I paid for

I had taken my son for a contact lense consultation and had a fitting done. Paid for this. I requested the results of this test ie the lense prescription. They refused to share this with me insisting on more consultations. This is fine and well and I would have brought him for another fit when able. My husband needed an idea of how much the lenses would cost as myself, my two other sons also wearing contacts. Ofcourse I can’t get comparative prices without his lense script. And also the test was done and paid for, the fit was done and paid for. These are separate. I demand the results of his lense script instead of being held hostage and being forced to FIRST come for more fits! I notice a trend of very pushy interactions at spectacle warehouse which is very annoying. Not everyone has large budgets for all those extras on spectacles for example. I’ve had great experiences with optometrist, Louise Van Niekerk is great. Unfortunately I will be taking my eye needs else where. I’ve send an email and waiting on a reply with the lense prescription which I’ve paid for!

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Replies (1)
sS
sameegaharend S's update24 Feb 2024, 15:51
Reviewer Update
I’ve subsequently been contacted by the manager following this review. And I am happy that an effort was made to resolve the issue. Hoping that a more accommodating approach can be adopted and trying harder to see customers as individuals with very individual needs.