1 reviews | Active since Oct 2012
One year, no contact lenses
<p>On 2016/03/01 I had my first appointment at Spectacle Warehouse Atterbury for Scleral Contact lenses. I was warned that this could be a lengthy process, but o boy…</p> <p>I’m now 12 months, 12 appointments and R 9000 further, and yet I still cannot wear (both) my lenses. “A specialist has to be brought in” to address the fitting on one lens…yet it isn’t happening, and my patience and understanding is now running EXTREMELY thin. How long IS this supposed to take?</p> <p>As much as I tried to be patient, this is definitely now turning into the worst experience I’ve had in years. If the business cannot deliver the service promised, they shouldn’t have charged for it.</p> <p>I WANT MY LENSES!!!</p>
Inge
I really am sorry that you are having this issue, please give me an opportunity to look into the problem and revert.
Inge
I really am sorry that you are having this issue, please give me an opportunity to look into the problem and revert.
Inge
Firstly we would like to apologise for any inconvenience caused.
I know my team is in communication with you and we hope to find a solution that is acceptable to you.
I would like to thank you once again for giving us the opportunity to make things right.
Inge
Firstly we would like to apologise for any inconvenience caused.
I know my team is in communication with you and we hope to find a solution that is acceptable to you.
I would like to thank you once again for giving us the opportunity to make things right.
Spectacle Warehouse agreed to refund me my full expenses, and for us to walk away from this. The willingness of the SW personell to address, re-address and again re-address the fitting issue was memorable, but unfortunately I wasn't willing to keep persuing a solution. Though offered the option to persue a different solution, I've taken the decision not to try anything else at this stage.
Spectacle Warehouse agreed to refund me my full expenses, and for us to walk away from this. The willingness of the SW personell to address, re-address and again re-address the fitting issue was memorable, but unfortunately I wasn't willing to keep persuing a solution. Though offered the option to persue a different solution, I've taken the decision not to try anything else at this stage.